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HortipriseKnowledge BaseDispatch & Return Management
Complete guide to managing dispatches, tracking shipments, and handling returns
Updated 2025-10-01
18 min read
Dispatch and Return Management Overview
The Dispatch and Return Management system provides comprehensive tools for tracking outbound shipments and managing product returns, with separate tabs for dispatches and returns.
Dispatch Management
Dispatch Tracking System
Comprehensive dispatch record management with the following features:
- Dispatch ID: Unique identifier for each dispatch record
- Dispatch Date: Calendar-based date tracking
- Vehicle Information: Vehicle number and transport details
- Status Tracking: Current dispatch status with visual indicators
- Creator Information: User who created the dispatch record
- Item Count: Total number of items in dispatch
Dispatch Status Management
Status Categories
DISPATCHED
Items dispatched from facility
Green badge with check icon
IN_TRANSIT
Items currently being transported
Blue badge with truck icon
DELIVERED
Items successfully delivered
Purple badge with package icon
Dispatch Information Display
Enhanced Table Features
- Dispatch ID: Monospace font with background for easy reading
- Date Display: Calendar icon with formatted date (DD MMM YYYY)
- Vehicle Info: Truck icon with vehicle number
- Status Badges: Color-coded status with relevant icons
- User Attribution: Creator name with email tooltip
- Item Count: Package icon with total item count
Dispatch Actions
Available Dispatch Actions
- View Details: Navigate to detailed dispatch information
- Edit Dispatch: Modify dispatch details and status
- New Dispatch: Create new dispatch records
- Refresh Data: Update dispatch list with latest information
- Search & Filter: Find specific dispatches
Return Management
Return Tracking System
Comprehensive return record management featuring:
- Return ID: Unique identifier for each return record
- Return Date: When the return was processed
- Remarks: Detailed notes about the return reason
- Creator Information: User who processed the return
- Item Count: Number of items returned
- Return Details: Specific item information
Return Information Display
Return Table Features
- Return ID: Monospace formatting for easy identification
- Date Tracking: Calendar icon with return date
- Remarks Display: Truncated remarks with file icon
- User Information: Creator details with tooltip
- Item Count: Return icon with total returned items
- Quick Actions: Direct navigation to return details
Search and Filtering
Advanced Search Features
Dispatch Search:
- Search by dispatch ID, vehicle number, or creator name
- Filter by dispatch status (All, Dispatched, In Transit, Delivered)
- Date range filtering for dispatch dates
Return Search:
- Search by return ID or remarks
- Filter by return date ranges
- Search by creator or return reason
Tabbed Interface
Navigation System
- Dispatches Tab: Primary tab for dispatch management
- Returns Tab: Dedicated tab for return processing
- Tab Icons: Truck icon for dispatches, rotate icon for returns
- Independent Data: Separate pagination and search for each tab
- Context Switching: Seamless navigation between dispatch and return views
Enhanced UI Features
Modern Interface Elements
- Gradient Headers: Blue-to-purple gradient for dispatch, red-to-orange for returns
- Shadow Effects: Enhanced cards with shadow styling
- Icon Integration: Contextual icons throughout the interface
- Loading States: Skeleton screens during data loading
- Empty States: Helpful messages when no data is available
- Hover Effects: Interactive feedback on table rows
Pagination and Data Management
Data Handling
- Independent Pagination: Separate pagination for dispatches and returns
- Page Size Control: Configurable items per page
- Navigation Controls: Previous/Next buttons with page indicators
- Total Count Display: Shows total records and current page range
- Efficient Loading: Lazy loading for better performance
Status Indicators and Visual Cues
Visual Management
- Color Coding: Consistent color schemes for different statuses
- Icon Library: Comprehensive icon set for different actions
- Badge System: Status badges with appropriate colors
- Tooltip Information: Additional details on hover
- Progress Indicators: Visual cues for status progression
Form Integration
Form Management
- Dispatch Form: Create and edit dispatch records
- Return Form: Process returns with detailed information
- Modal Integration: Pop-up forms for seamless workflow
- Data Validation: Ensure data integrity and completeness
- Auto-refresh: Automatic data refresh after form submission
Integration Features
System Integrations
- Order Management: Link dispatches to specific orders
- Inventory System: Track item movements and stock levels
- Customer Communication: Send dispatch notifications
- Reporting System: Generate dispatch and return reports
- User Management: Track who created and modified records
Best Practices
Dispatch and Return Management Tips
- Update dispatch status promptly to maintain accurate tracking
- Record vehicle information for logistics coordination
- Use detailed remarks for returns to track common issues
- Monitor in-transit dispatches for delivery follow-up
- Regularly review return patterns for process improvement
- Maintain accurate dispatch dates for delivery scheduling
- Use search and filter features to quickly locate specific records
- Keep return documentation for quality control analysis
Reporting and Analytics
Performance Tracking
- Dispatch Metrics: Track dispatch efficiency and delivery times
- Return Analysis: Monitor return rates and reasons
- Status Distribution: Analyze dispatch status patterns
- User Performance: Track individual user dispatch/return activity
- Trend Analysis: Identify patterns in dispatch and return data